The SLK Owners Club UK aims to deal with all refund requests fairly and in accordance with applicable UK consumer law.

This policy applies to payments made directly to the SLK Owners Club UK through our website or other authorised Club payment methods.

1. Membership Refunds

If you purchase a Club membership online and wish to cancel, please contact us as soon as possible at:

info@slkownersclub.co.uk

Where a statutory cancellation right applies, refund requests will be handled in accordance with UK consumer law.

If you request that your membership begins immediately and Club membership services or benefits have already been provided, this may affect the amount that can be refunded where permitted by law.

Membership refunds outside any applicable statutory cancellation period will be considered in accordance with the membership terms applicable when you joined.

2. Event Refunds

Refund arrangements for Club events may vary depending on the type of event, venue and costs already committed by the Club.

Any specific cancellation or refund conditions will be provided with the relevant event where applicable.

Certain leisure and event bookings for a specific date or period may not benefit from the standard 14-day cancellation right that applies to many other online purchases.

If you can no longer attend an event, please contact us as soon as possible.

3. Events Cancelled by the Club

If the SLK Owners Club cancels an event for which you have paid the Club directly, we will explain the options available to you.

Depending on the circumstances, these may include:

• a refund of the amount paid directly to the Club;
• transfer to a rearranged event; or
• another option agreed with you.

The Club cannot normally refund payments you made directly to third parties, such as hotels, travel providers or external ticketing companies.

4. Merchandise Refunds

For most goods purchased online, consumers normally have a 14-day period after receiving the goods to notify the seller that they wish to cancel, followed by a further 14 days to return them.

Different rules may apply to certain products, including personalised or custom-made goods.

Your statutory rights also apply where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Please see our Refunds & Returns Policy for full information about returning merchandise.

5. Duplicate or Incorrect Payments

If you believe you have:

• been charged twice;
• paid an incorrect amount;
• been charged for something you did not order; or
• experienced another payment problem,

please contact us promptly.

We will investigate the transaction and issue an appropriate refund where an incorrect payment is confirmed.

6. How Refunds Are Paid

Approved refunds will normally be returned using the same payment method used for the original transaction, unless another method is agreed or reasonably necessary.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank, card provider or payment processor.

7. Third-Party Payments

We can only issue refunds for payments received directly by the SLK Owners Club UK.

Where you purchase goods or services directly from a Club supplier, hotel, venue, ticket provider or another third party, you should contact that organisation regarding its refund policy.

8. Statutory Rights

Nothing in this policy is intended to remove or restrict your statutory consumer rights.

Where you have a legal right to a refund, repair, replacement, cancellation or other remedy under applicable UK consumer legislation, those rights will continue to apply regardless of this policy.

9. Requesting a Refund

To request a refund, contact:

SLK Owners Club UK
Email: info@slkownersclub.co.uk
Website: slkownersclub.co.uk